Refund Policy | FRACAD

Refund Policy | FRACAD | FRACAD

FRACAD operates a strict no-refund policy on all paid programs, events, services, and session bookings. Please read this policy fully before making any purchase.

Our No-Refund Policy

All sales of FRACAD programs and services are final. Once payment is confirmed, we do not issue refunds for any reason, including but not limited to:

Change of mind after purchase
Failure to use the program within the access period
Dissatisfaction with outcomes (see disclaimer below)
Personal or business circumstances that prevent participation
Failure to attend a booked live event or strategy session
Purchasing the wrong program by mistake
Technical difficulties on your end that prevent access

We make substantial educational content freely available before any purchase — including a Free Program, a free training webinar, and a free 15-minute strategy call — specifically so you can assess our quality and fit before committing financially. We encourage you to use these resources first.

Why We Have This Policy

FRACAD delivers digital educational content, live coaching, and curated resources that are made available immediately upon enrollment. Because:

Digital content is delivered and accessible from the moment of purchase
Coaching spots and event seats are reserved capacity that cannot be re-sold once held
The Grant Vault and member database are accessed immediately upon login
Strategy sessions involve Blessing's personally reserved time

...we are unable to offer refunds without undermining the fairness and sustainability of our program delivery.

What We Can Do Instead

While we do not offer refunds, we do offer the following where reasonable:

Credit transfer: Your payment may be applied toward another FRACAD program or service at our discretion. Contact us at [email protected] to discuss.
Event ticket transfer: If you are unable to attend a live event, you may transfer your ticket to another person for the same event with at least 72 hours' notice. Contact us to arrange the transfer.
Strategy session rescheduling: If you need to reschedule a booked strategy session, you may do so with at least 48 hours' notice. This is a one-time courtesy per booking.
Installment plan arrangements: If you are experiencing genuine hardship with an installment plan, contact us as early as possible. We will work with you to find a reasonable solution, which may include pausing installments. This does not entitle you to a refund of amounts already paid.

Outcomes Disclaimer

FRACAD provides education, coaching, and tools to improve your organization's fundraising readiness. We do not guarantee any specific funding outcome, grant award, or investment result from participation in our programs.

Funding decisions are made by third-party funders based on their own criteria. FRACAD has no control over or responsibility for funder decisions. Dissatisfaction with funding outcomes is not grounds for a refund.

Technical Access Issues

If you are experiencing genuine technical difficulties accessing your program that cannot be resolved, please contact us at [email protected] with details of the issue. We will work to resolve the problem promptly. Technical access issues that are within our control will be resolved without any charge. They do not, however, entitle you to a refund.

Contact Us About Your Purchase

If you have a genuine concern about your purchase that you believe warrants review, please contact us directly at [email protected]. While we cannot guarantee a resolution outside this policy, we take every concern seriously and will respond within 2 business days.

Questions About This Policy?

Email us at [email protected] or WhatsApp us at +234 806 696 7567.
We aim to respond within 2 business days.