FRACAD operates a strict no-refund policy on all paid programs, events, services, and session bookings. Please read this policy fully before making any purchase.
All sales of FRACAD programs and services are final. Once payment is confirmed, we do not issue refunds for any reason, including but not limited to:
We make substantial educational content freely available before any purchase — including a Free Program, a free training webinar, and a free 15-minute strategy call — specifically so you can assess our quality and fit before committing financially. We encourage you to use these resources first.
FRACAD delivers digital educational content, live coaching, and curated resources that are made available immediately upon enrollment. Because:
...we are unable to offer refunds without undermining the fairness and sustainability of our program delivery.
While we do not offer refunds, we do offer the following where reasonable:
FRACAD provides education, coaching, and tools to improve your organization's fundraising readiness. We do not guarantee any specific funding outcome, grant award, or investment result from participation in our programs.
Funding decisions are made by third-party funders based on their own criteria. FRACAD has no control over or responsibility for funder decisions. Dissatisfaction with funding outcomes is not grounds for a refund.
If you are experiencing genuine technical difficulties accessing your program that cannot be resolved, please contact us at [email protected] with details of the issue. We will work to resolve the problem promptly. Technical access issues that are within our control will be resolved without any charge. They do not, however, entitle you to a refund.
If you have a genuine concern about your purchase that you believe warrants review, please contact us directly at [email protected]. While we cannot guarantee a resolution outside this policy, we take every concern seriously and will respond within 2 business days.
Email us at [email protected] or WhatsApp us at +234 806 696 7567.
We aim to respond within 2 business days.